Returns, Refunds & Warranty
Returns, Refunds & Warranty Policy
This policy applies to purchases made on evieko.com from EVIEKO GROUP ("EVIEKO", "we"), 63 Wilson Boulevard, Reservoir VIC 3073, Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in this policy limits those rights, or the statutory rights you may have as a consumer in your own country.
1. 30-day change-of-mind returns
If you change your mind, you may return any standard (non-quoted) product within 30 days of delivery for a refund of the product price, provided that:
- the product is unused, undamaged and in its original packaging with all accessories, manuals and fixings;
- you contact us first at info@evieko.com with your order number so we can issue a return authorisation and return address;
- you cover the cost of return shipping (we recommend a tracked service). Original shipping charges are not refunded for change-of-mind returns.
Products that show signs of installation or use, or that are returned without authorisation, may be refused or subject to a restocking deduction of up to 20%.
2. Faulty, damaged or incorrect items
If a product arrives damaged, is faulty, or is not what you ordered, contact us within 14 days of delivery with photos or a short video. We will, at our cost, offer a replacement, repair or full refund (including original shipping) depending on the issue and your preference where the ACL gives you a choice. For a major failure you are entitled to a replacement or refund; for a minor failure we may repair or replace the product within a reasonable time.
3. Warranty
All EVIEKO products carry an EVIEKO warranty against defects in materials and workmanship from the date of delivery. The warranty period is stated on each product page (typically 12 months for garden, wall and home lights; 2–3 years for selected flood, wall-wash and street lights; 5 years for selected commercial street lights). The warranty covers the LED module, solar panel, controller and housing. Batteries are consumable and are covered for the period shown on the product page (minimum 12 months).
The warranty does not cover: damage from incorrect installation, misuse, impact, flood or lightning; panels installed in heavy shade or not cleaned; normal battery capacity loss over time; modifications or repairs by third parties; or cosmetic wear. To make a warranty claim, email your order number, photos and a description of the fault to info@evieko.com. We may ask you to return the product for inspection; if the fault is confirmed we reimburse reasonable return postage.
4. Project and quoted products
Products sold by written quotation (solar street lights, parking lot lights, sign-light power systems, bollards and similar commercial items) are made or configured to order. They cannot be returned for change of mind. They remain fully covered by the warranty and ACL guarantees above, and any specific terms are set out in your quotation.
5. How refunds are paid
Once a return is received and inspected (or a fault confirmed) we process the refund within 5 business days to the original payment method. Your bank or card issuer may take a further 3–10 business days to post the credit. Refunds are made in the currency of the original payment.
6. Cancellations
You may cancel an order free of charge at any time before it has been dispatched. Email info@evieko.com with your order number. Once dispatched, the change-of-mind return process applies.
7. Contact
EVIEKO GROUP · 63 Wilson Boulevard, Reservoir VIC 3073, Australia · info@evieko.com · +61 404 312 969