Shipping Policy

Shipping Policy

EVIEKO GROUP ("EVIEKO", "we") ships solar lighting products from Australia and from our partner warehouses to customers worldwide. All prices on evieko.com are in US dollars (USD).

Order processing

Orders are processed within 1–3 business days (Monday to Friday, excluding Australian public holidays) after payment is confirmed. You will receive an order confirmation by email immediately and a shipping confirmation with tracking details once your parcel has been dispatched.

Shipping rates

Shipping is calculated at checkout based on the destination and the weight of your order. The exact cost is always shown before you pay.

  • Australia: weight-based standard shipping, from USD 18.
  • Europe & United Kingdom: standard shipping from USD 15; free standard shipping is applied automatically above the order value shown at checkout.
  • United States, Canada & Mexico: standard shipping from USD 25; free standard shipping above the order value shown at checkout.
  • Rest of world: standard shipping from USD 40; free standard shipping above the order value shown at checkout.

Multi-pack options (4-pack and 8-pack) reduce the shipping cost per unit and are the most economical way to order several lights.

Estimated delivery times

  • Australia: 3–10 business days
  • New Zealand, Asia-Pacific: 7–15 business days
  • Europe & United Kingdom: 7–15 business days
  • United States & Canada: 7–15 business days
  • Rest of world: 10–25 business days

Delivery times are estimates and start from the date of dispatch. They may be extended during peak periods, by customs inspections or by weather and carrier disruptions.

Project and commercial products (Request a Quote)

Solar street lights, parking lot lights, bollards, sign-lighting power systems and other commercial products are quoted individually. Their shipping is arranged by sea or air freight to your site or port and the freight cost is included in your written quotation. Typical lead time is 15–35 days from order confirmation depending on quantity and destination.

Tracking

Every parcel is sent with tracking. The tracking number is emailed to you at dispatch; it may take 24–48 hours to become active in the carrier's system.

Customs, duties and taxes

International orders may be subject to import duties, VAT/GST or handling fees levied by the destination country. These charges are determined by local authorities, are not included in our prices or shipping fees, and are the responsibility of the recipient. Please check your country's import rules before ordering.

Incorrect addresses and undeliverable parcels

Please check your delivery address carefully before completing checkout. If a parcel is returned to us because of an incomplete or incorrect address, or because it was not collected, the cost of re-shipping is payable by the customer.

Damaged or lost shipments

If your parcel arrives damaged, please keep the packaging, take photos and contact us within 48 hours of delivery. If tracking shows no movement for 10 business days after the estimated delivery window, contact us and we will open an investigation with the carrier and arrange a replacement or refund in line with our Refund Policy and the Australian Consumer Law.

Contact

Questions about shipping: info@evieko.com or the contact form on our store.