Shipping Policy

Shipping Policy

EVIEKO GROUP ("EVIEKO", "we") is based in Melbourne, Australia and ships solar lighting products to customers worldwide. Orders are dispatched from our partner fulfilment warehouse by tracked courier or freight.

Free shipping

Shipping is free on all orders, to every destination we deliver to. The price shown at checkout is the full price for the products and delivery – no shipping charge is added at checkout.

How your order ships

Most products travel by tracked express courier (DHL or FedEx). Products with a large lithium battery cannot be carried by air; to Australia they travel by sea freight (see below). The delivery method for each product is shown on its product page.

Order processing

Orders are processed within 1–3 business days (Monday to Friday, excluding Australian public holidays) after payment is confirmed. You receive an order confirmation by email immediately and a shipping confirmation with tracking details once your order has been dispatched.

Estimated delivery times (from dispatch)

  • Australia: 5–10 business days
  • Europe & United Kingdom: 7–15 business days
  • United States, Canada & Mexico: 7–15 business days
  • Uganda, New Zealand, Asia and rest of world: 10–25 business days

Large-battery products to Australia (sea freight)

Some products have a large lithium battery that cannot be carried by air, for example the Solar Sign Light Kit, the UFO Solar Plaza Light with UV insect killer and larger solar street lights. These products are shipped to Australia by sea freight with import duties and taxes paid by us (DDP). Please allow approximately 5–7 weeks for delivery. This is also stated on the product page of each affected product. If you need a product sooner, contact us at info@evieko.com before ordering and we will confirm the fastest available option.

Import duties and taxes

Australia and the United States: delivery is duty-paid; there is nothing extra to pay on delivery.

Europe, United Kingdom, Uganda and all other destinations: orders are shipped DAP (Delivered at Place). Import duties, VAT/GST and customs clearance fees of the destination country, where applicable, are not included in our prices and are payable by the recipient to the courier on delivery. Please check your country's import rules before ordering.

Delivery times are estimates and may be extended during peak periods, by customs inspections or by weather and carrier disruptions.

Project and commercial orders

Solar street lights, parking lot lights, bollards, sign-lighting power systems and other commercial products ordered in project quantities are shipped by sea or air freight to your site or port; delivery method, lead time and import terms are confirmed in your written quotation before you order.

Tracking

Every order is sent with tracking. The tracking number is emailed to you at dispatch; it may take 24–48 hours to become active in the carrier's system. You can also check your order status on our Order Tracking page.

Incorrect addresses and undeliverable parcels

Please check your delivery address carefully before completing checkout. If a parcel is returned to us because of an incomplete or incorrect address, because it was not collected, or because import charges were refused, the cost of re-shipping or of the return shipment is payable by the customer.

Damaged or lost shipments

If your parcel arrives damaged, keep the packaging, take photos and contact us within 14 days of delivery. If tracking shows no movement for 10 business days after the estimated delivery window, contact us and we will open an investigation with the carrier and arrange a replacement or refund in line with our Returns, Refunds & Warranty Policy and the Australian Consumer Law.

Questions about shipping: info@evieko.com