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Frequently Asked Questions
Order
evieko.com All products offered for sale are original.
evieko.com VAT is included in the sales prices of all products sold on the website.
If the product is different from the size, model or color you ordered, you can change it by contacting our customer service on our 05322133228.
evieko.com In the orders you place, if your order has not been delivered to the cargo yet, you can change it by contacting our customer service on our 05322133228.
Check if your order has been shipped. If the product you ordered has not been delivered to the cargo, you can change the delivery address. For this, you can reach our customer service on our 05322133228.
Due to the constant renewal of our stocks, the products are put on sale again as long as the season is not over.
Cargo / Transportation
Orders reach the recipient in 1-3 business days.
You can track your order status on the My Order Details page on the site.
Yes. During shipping by cargo, damage to the products may occur due to cargo. For this reason, when receiving the product, you should pay attention to whether there is a situation such as crushing, tearing or getting wet in the package. In such a case, you should not take delivery of the cargo and make a report to the cargo authority.
If you are not present at the specified address, the product you ordered will be delivered to the nearest cargo branch to the address you are in. It is kept in the branch within 3 days. You can go to the cargo branch and receive the product with your ID number. Products not received within 3 days are sent back to our company.
Cancellation & Refund
When you cancel the order or return the product, your money will be refunded within 7-10 business days after the product reaches us.
You can return the product within 14 days of receipt.
If you send the product to us before the return period (14 days), the necessary actions will be taken and the money will be refunded. If we have the same product in stock, you will be informed so that you can create a new order.