frequently asked questions
Is Evieko a technology company or just a retailer?
Evieko is an energy technologies firm founded in 2019 in Melbourne. Our products are engineered, designed, and tested according to our own high-quality engineering standards.
Do solar lighting systems work in winter or on cloudy days?
Yes. Our solar panels are optimized to capture daylight even in overcast conditions. Our battery capacities are configured to provide 2-3 nights of continuous illumination on a single full charge.
What are the advantages of solar systems over traditional lighting?
The primary benefits include zero energy costs, easy installation without the need for wiring, and being an eco-friendly energy source with a zero-carbon footprint.
What is the lifespan of the products?
Our high-quality housing and panel structures are designed to last 15-20 years. Depending on the technology used, our batteries provide peak performance for 5 to 8 years.
Do I need professional support to install the products?
90% of our products operate on a "Plug-and-Play" principle. There is no need for external wiring; you can install them within minutes using the mounting brackets included in the package.
What do IP67 and IP65 protection ratings mean?
These certifications verify that our products are fully resistant to harsh outdoor conditions, including heavy rain, snow, dust, and storms.
How do the sensors work? Is constant lighting possible?
Most of our models feature a Motion Sensor (PIR). It provides 100% brightness when motion is detected and dims to 30% when the area is vacant. Many models also allow you to select a "Constant Brightness" mode via remote control.
Does the product become useless once the battery reaches the end of its life?
No. Evieko products are designed to be modular. When the battery life is exhausted, it can be easily replaced, allowing you to continue using your product for many more years.
What payment methods can I use?
You can shop on our website using all major credit cards, debit cards, and secure online payment gateways.
Do you offer special discounts or project support for bulk orders?
Yes. We apply special discount rates for bulk purchases from municipalities, construction projects, and corporate enterprises. Additionally, we provide engineering support for lighting calculations to ensure the best fit for your project.
How many days will it take for my order to arrive?
In-stock products are shipped within 24 hours. Delivery time typically ranges between 2 to 5 business days, depending on your location.
How does the return process work if I am not satisfied with the product?
In accordance with our customer satisfaction principle, you can return your product within 14 days of delivery, provided it is in its original packaging and undamaged.
What should I do in case of a malfunction?
You can reach our support team through the "Contact" section on our website or via our WhatsApp line. Our technical team will provide a solution as quickly as possible.