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Frequently Asked Questions

Is Evieko a technology company or just a retailer?

Evieko is an energy technologies firm founded in 2019 in Melbourne. Our products are engineered, designed, and tested according to our own high-quality engineering standards.

Do solar lighting systems work in winter or on cloudy days?

Yes. The panels charge in overcast conditions, just more slowly, and the batteries are sized to give 2–5 nights of light from one full charge depending on the model (the figure is in each datasheet). In extended bad weather a PIR model keeps its standby glow and saves full brightness for when motion is detected.

What are the advantages of solar systems over traditional lighting?

No electricity bills, no trenching or cabling, no electrician for the plug-and-play models, and no grid emissions during operation. Installation takes minutes instead of days, and each light works independently, so one fault never takes out a whole run.

What is the lifespan of the products?

It depends on the model. Housings are die-cast aluminium or UV-stabilised ABS/PC and LED engines are rated for 50,000 hours. Battery life depends on chemistry: LiFePO4 packs are rated for 2,000+ cycles (about 5–7 years of nightly use), standard Li-ion packs for around 1,000 cycles (2–3 years). The exact panel, battery and LED rating of every product is listed in its Technical Datasheet on the product page.

Do I need professional support to install the products?

Garden, wall, home and shed lights are plug-and-play: no wiring, mounting hardware included, installed in minutes. Street lights, parking lot lights and other pole-mounted commercial luminaires should be installed by a qualified installer.

What do IP67 and IP65 protection ratings mean?

IP65 means dust-tight and protected against water jets – suitable for rain, storms and garden sprinklers. IP67 adds temporary immersion and IP68 continuous immersion (pool and pond lights). The rating of each product is shown on its page and in its datasheet.

How do the sensors work? Is constant lighting possible?

Most of our models feature a Motion Sensor (PIR). It provides 100% brightness when motion is detected and dims to 30% when the area is vacant. Many models also allow you to select a "Constant Brightness" mode via remote control.

Does the product become useless once the battery reaches the end of its life?

On pole-mounted street, car-park and split-system models the battery is a serviceable module that can be replaced at end of life, so the luminaire keeps working for years more. On compact garden, wall and decorative lights the battery is built in and not user-replaceable. Each product's datasheet states which applies.

What payment methods can I use?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed securely by Shopify Payments; prices are in US dollars (USD).

Do you offer special discounts or project support for bulk orders?

Yes. Councils, contractors, developers and resellers get project pricing on quantity, plus lighting-layout support (IES/DIALux) for street and car-park projects. Use the Request a Quote form with the product, quantity and delivery location and we reply with a written quotation within 1–2 business days.

How many days will it take for my order to arrive?

Stocked items (garden, wall, home, pool, sign and decorative lights) are dispatched within 1–3 business days by tracked express courier: 5–10 business days within Australia, 7–15 to Europe, the UK, the US and Canada, 10–25 to other countries. Project orders (street lights, car-park lights, sign-light kits and pallet quantities) ship by air or sea freight; the lead time and tracking details are stated in your quotation.

How does the return process work if I am not satisfied with the product?

You can return any standard product within 30 days of delivery for a refund, provided it is unused and in its original packaging. Faulty or damaged items are replaced or refunded at our cost under the Australian Consumer Law. See our Returns, Refunds & Warranty policy for details.

What should I do in case of a malfunction?

Email info@evieko.com with your order number, a photo or short video of the issue and a brief description. Our technical team replies within 1–2 business days with a solution, replacement or repair under warranty.