Order Tracking
Track Your Order
Delivery is free on every order and every order is sent with tracking. Most products travel by tracked express courier (DHL or FedEx); products with a large lithium battery travel to Australia by sea freight; quoted project orders travel by air or sea freight with the tracking details given in your shipping confirmation.
How to track
- Shipping confirmation email: when your order is dispatched we email you a tracking number and a link to the carrier's tracking page. Tracking may take 24–48 hours to become active.
- Your account: if you created an account at checkout, sign in and open Orders to see the status and tracking of each order.
- Carrier website: enter the tracking number directly on the carrier's site for the most detailed scan history.
Estimated delivery times (from dispatch)
- Australia: 5–10 business days
- Europe & United Kingdom: 7–15 business days
- United States, Canada & Mexico: 7–15 business days
- Uganda, New Zealand, Asia and rest of world: 10–25 business days
Large-battery products to Australia (for example the Solar Sign Light Kit) travel by sea freight: please allow about 5–7 weeks. This is stated on the product page.
Quoted project orders (street lights, car-park lights and pallet quantities) ship by sea or air freight; lead times and tracking are stated in your quotation and shipping confirmation.
Full details: Shipping Policy.
Need help?
If tracking has not updated for 10 business days, or your parcel shows as delivered but has not arrived, contact us with your order number at info@evieko.com or +61 404 312 969 and we will investigate with the carrier.